I will report this to the store on Monday to be compensated for the damages and delays. NEVER has my walls been damaged when getting carpet replaced. As well as money since I have to pay to have my basement repainted.This has been a terrible experience. Lost a whole day (and tomorrow morning) over an installation that should not have exceeded 4-5 hours. The rest of the crew was an hour away for 5 hrs then when they did show up they left 15 mins later with promises to return tomorrow.
#Lomax carpet and tile professional#
Which matters not, as they should have been careful not to damage any of my property if they are professional carpenters. Why would I agree to that when I paid a professional to just do my entire house? The installer nonchalantly explained that it happened because the paint is latex and just comes right off. When I mentioned it he offered to have one of the crew member fix it.
They scraped and damaged every single wall and the bannister in my basement (that I just had painted less than a week prior) while installing the carpet. Installers showed up 5 hours late and blamed the store for mixing up the paperwork. I keep getting the run around that someone will call me, NO ONE has ever called me I have called and followed up on every single thing!!! I would never recommend a company like this! I dont even mind that I hated the carpet or that it is falling apart I HATE that a company would rather lose future sales then fix the issue!! Just replace the carpet, I would even pay the difference! Now I have to pull up year old carpet and replace it AGAIN! The carpet is now falling apart in high traffic areas I am pulling fibers out of the carpet and its falling apart in my hands. The carpets only lasted A YEAR!!! There is supposed to be a warranty however the warranty does not cover anything if they dont see it as a manufacture problem. No one ever came out to fix the installation issues after I called multiple times. I told them exactly what kind of carpet I needed with two dogs and they sold me something that would never last past a year! There were nails sticking out of the edges that we had to hammer down ourselves still to this day. They sold me an AWFUL carpet with very very poor customer service and refused to change the carpet after I was so unbelievably unhappy. This is an awful company with poor customer service.